Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
- Schools offering
- 16
- Annual completions
- 25
- Typical degree level
- Bachelor's
- Median earnings (5yr)
- $60k
About this major
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Where this major leads
Occupations most often associated with this major, from the federal BLS+O*NET crosswalk. Job-growth projections and median wages are national.
| Occupation | Median wage | Job growth | Typical education |
|---|---|---|---|
| First-line supervisors of office and administrative support workers | $66k | -0.3% | High school diploma or equivalent |
| Administrative services managers | $108k | +4.6% | Bachelor's degree |
Earnings at a glance
Median graduate earnings from the federal College Scorecard, 5 and 10 years out.
Median 5-year earnings
$60k
Associate's vs Bachelor's — early-career earnings
Associate's
$48k
Bachelor's
$66k
Top colleges for Customer Service Management
Ranked by annual completions at the associate's or bachelor's level — a proxy for program scale.
| College | Location | Assoc. | Bach. | Total |
|---|---|---|---|---|
| University of North Texas | Denton, TX | 0 | 16 | 16 |
| Ohio University-Main Campus | Athens, OH | 0 | 7 | 7 |
| Bellevue University | Bellevue, NE | 0 | 2 | 2 |
| Ohio University-Eastern Campus | Saint Clairsville, OH | 0 | 0 | 0 |
| Ohio University-Chillicothe Campus | Chillicothe, OH | 0 | 0 | 0 |
| Ohio University-Southern Campus | Ironton, OH | 0 | 0 | 0 |
| Ohio University-Lancaster Campus | Lancaster, OH | 0 | 0 | 0 |
| Ohio University-Zanesville Campus | Zanesville, OH | 0 | 0 | 0 |
| Central Oregon Community College | Bend, OR | 0 | 0 | 0 |
| Drexel University | Philadelphia, PA | 0 | 0 | 0 |
Related majors to explore
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Organizational Leadership
5,456 completions/yr
Operations Management and Supervision
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Office Management and Supervision
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Project Management
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Non-Profit/Public/Organizational Management
518 completions/yr
Considering this direction?
We've taken a hard look at the debt, earnings trajectory, and degree-level tradeoffs for the Customer Service Management field. Read our verdict before you commit.
Is Customer Service Management worth it? Read verdict