Customer Service Support/Call Center/Teleservice Operation
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
- Schools offering
- 14
- Annual completions
- 5
- Typical degree level
- Associate's
- Median earnings (5yr)
- $38k
About this major
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Where this major leads
Occupations most often associated with this major, from the federal BLS+O*NET crosswalk. Job-growth projections and median wages are national.
| Occupation | Median wage | Job growth | Typical education |
|---|---|---|---|
| Customer service representatives | $43k | -5.5% | High school diploma or equivalent |
| Order clerks | $45k | -17.2% | Some college, no degree |
Earnings at a glance
Median graduate earnings from the federal College Scorecard, 5 and 10 years out.
Median 5-year earnings
$38k
Associate's vs Bachelor's — early-career earnings
Associate's
$39k
Bachelor's
$36k
Top colleges for Customer Service Support/Call Center/Teleservice Operation
Ranked by annual completions at the associate's or bachelor's level — a proxy for program scale.
| College | Location | Assoc. | Bach. | Total |
|---|---|---|---|---|
| Northwest Vista College | San Antonio, TX | 3 | 0 | 3 |
| Rio Salado College | Tempe, AZ | 1 | 0 | 1 |
| Spokane Community College | Spokane, WA | 1 | 0 | 1 |
| Herzing University-Akron | Akron, OH | 0 | 0 | 0 |
| Herzing University-Madison | Madison, WI | 0 | 0 | 0 |
| Central Wyoming College | Riverton, WY | 0 | 0 | 0 |
| Herzing University-Orlando | Winter Park, FL | 0 | 0 | 0 |
| Herzing University-New Orleans | Metairie, LA | 0 | 0 | 0 |
| Herzing University-Kenosha | Kenosha, WI | 0 | 0 | 0 |
| Herzing University-Brookfield | Brookfield, WI | 0 | 0 | 0 |
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